No-Refund Policy

All purchases of subscriptions, credits, AI generation services, image and video tools, and other digital benefits are final and non-refundable.

This applies whether credits or subscription benefits have been used in full, used in part, or remain unused.

You may cancel an active subscription before its next renewal date through your account or payment provider, where available.

Cancellation stops future recurring charges only. It does not refund the current billing period, previously purchased credits, or benefits already granted.

AI-generated results can vary. A result that does not match a subjective expectation, a failed creative direction, or a change of mind does not qualify for a refund.

Tasks that are created, queued, processed, run, or that consume model resources or credits are not refundable.

If you believe you were charged more than once for the same order, charged in error, or did not receive purchased credits, contact [email protected] with your account email and order reference.

We will review the payment and service records and, where appropriate, correct a verified duplicate charge, processing error, or missing entitlement. This is an error-correction process, not a general refund program.

Nothing in this policy limits any refund, cancellation, or consumer right that cannot be waived under mandatory applicable law. Where such law applies, we will comply with the required process.

For billing-error assistance, contact [email protected]. Please include your account email, order reference, the date and amount charged, and a concise description of the issue.