This Refund Policy applies to purchases made directly through MiraFrame AI. It explains how we handle subscription refunds, credit packs, failed tasks, and billing issues. Mandatory consumer rights under applicable law are not limited by this policy.
Refund eligibility
Refund requests may be considered only for subscription purchases submitted within 3 calendar days of payment, provided that:
- no more than 50 subscription credits have been used; and
- no material paid service benefit has been consumed.
Meeting these conditions does not guarantee approval. We review each request using order, credit, and service records.
Purchases that are not refundable
The following are generally non-refundable:
- one-time credit packs;
- promotional or bonus credits;
- credits or services already consumed; and
- completed or queued image, video, editing, and other AI generation tasks simply because an output does not match a subjective expectation.
Purchases associated with fraud, abuse, chargeback misuse, or a violation of our Terms of Service may be denied.
Failed generation tasks
When a task fails before a usable result is delivered, MiraFrame AI returns the credits consumed by that failed task to the account. If you believe credits were not returned, contact us with the relevant task details so we can investigate.
How to request a refund
Send a request from the email address associated with your account to [email protected]. Please include:
- your account email address;
- order number and purchase date;
- the reason for the request; and
- any relevant screenshots or billing details.
Requests must be submitted within the applicable eligibility period.
Refund processing
We aim to respond to billing requests within 3 business days. Approved refunds are returned to the original payment method. The refund amount may be reduced by a payment-processing fee of up to 6% of the original payment. Bank and payment-provider processing times may vary.
Subscription cancellation
You may cancel a subscription before its next renewal through the subscription management options available in your account. Cancellation prevents future renewals and does not automatically refund the current billing period, except where required by law or approved under this policy.
Contact
For duplicate charges, missing credits, payment errors, or an eligible refund request, contact [email protected].