MiraFrame provides email support for product, account, billing, policy, and security-related questions.
General support
Email: [email protected]
To help us understand a product issue, include:
- the workspace you were using;
- the selected model and output settings;
- the approximate task date and time;
- the visible error message;
- a non-sensitive description of the expected and actual result.
Do not send passwords, authentication codes, payment credentials, private API keys, or confidential source images.
Account and billing questions
For account or billing questions, email from the address associated with the account when possible. Include the relevant order or transaction reference, but never send full payment-card details.
Current plans and included credits are listed on the Pricing page. Values shown during checkout take precedence when plan information changes.
Security reports
If you believe you found a security issue, use the subject line Security report and follow the guidance on our Security page. Avoid accessing, modifying, downloading, or sharing data that does not belong to you.
Content corrections
For an inaccurate or outdated guide, include the article URL, the statement in question, and a verifiable source where possible. The Editorial Policy explains how corrections are reviewed.
Response expectations
Response time depends on request volume and issue complexity. Sending repeated messages about the same issue may delay investigation. One message containing the relevant, non-sensitive details is usually the most effective starting point.